Privacy

National Hearing Care is committed to respecting the privacy of your personal information. This Policy sets out our personal information management practices. Throughout this Policy, we refer to your "personal information" which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your name, address and telephone number are examples of personal information. "Health information" is a type of personal information that relates to your health.

References to "us", "we" and "our" are references to National Hearing Care and references to "you" or "your" are references to National Hearing Centres Care's customers. National Hearing Care complies with its obligations under the National Privacy Principles in the Privacy Act 1988 and with any other applicable privacy laws to protect your privacy.

We only collect personal information that is necessary for our functions and activities. Generally, we try to collect personal information directly from you, however there are certain situations in which we may collect personal information about you from someone else. In either case, we will take reasonable steps to ensure that you are aware of the purposes for which the information is collected.

In certain circumstances we may collect sensitive information such as health information. We will only collect this information with your consent or otherwise in accordance with the law. We will generally use and disclose your personal information for purposes related to the main purpose for which the information was collected, or where you have consented to the use or disclosure.

For example, we may provide personal information about you to our service providers who assist us in providing our goods and services. We may otherwise use or disclose your personal information where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.

If you need to access or correct any personal information we hold about you, please contact us using the "Contact Details" set out below. We request that you provide us with as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that information to you. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision.

We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date. We take reasonable steps to protect all of the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, please contact our Privacy Officer at:

National Hearing Care
18 Miles Street Mulgrave 3170
Phone: (03) 9264 9000
Fax: (03) 9264 9033