Customer Service Charter

How to resolve your concerns

Everyone at National Hearing Care is committed to helping you achieve the best possible hearing outcomes. So if we have failed to meet your expectations, we want to be the first to know.

Please call your local centre

If you have a concern, please call your local National Hearing Care clinic. Your concern may be the result of a misunderstanding, so a quick conversation could be all that's needed to achieve a positive resolution. The team at your local clinic will be happy to help.

Contact our Customer Care Team

If you are not satisfied with the response you receive from your local clinic, please contact the Customer Care Team by calling 1800 062 880 or by emailing

For Office of Hearing Services' customers, if the problem remains unresolved, you may wish to lodge a complaint with the Office of Hearing Services by calling them on 1800 500 726.

Compliments are also welcome!

Every member of our team appreciates any positive feedback you may have about them. So please contact your local clinic to let the particular person or their manager know how you feel. You're also welcome to contact our Customer Care team also by calling 1800 062 880 or by emailing